Card of the day
Catch Yourself
You Were Loading Your Response
You're nodding. You look engaged. But internally, you stopped listening two sentences ago and you're crafting your reply.
This is the sneakiest form of not-listening because it LOOKS like listening.
The tell: you can't paraphrase what they just said.
Try this
If you catch yourself doing this, ask them to repeat. "Say that last part again — I want to make sure I've got it."
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